Senior Manager, Clinical Services

JOB POSTING                  File #990


Based in Scarborough, YouthLink provides a range of mental health services proven to build resiliency & improve life outcomes for youth at risk.

Last year we reached out to more than 8,700 young people and their families, helping youth to build connections with caring adults, develop their strengths, build new skills and pursue their goals for a more promising future. With the right support, guidance and opportunities, we believe that all youth can achieve their potential to succeed.

For more information about YouthLink, click HERE.


November 29, 2017



Senior Manager, Clinical Services

Full-time, Permanent


636 Kennedy Road, Scarborough, ON M1K 2B


Director, Client Services


This position is responsible for the training and supervision of clinical staff (Clinical Counsellors, Walk-in & Intake Worker, Family Support Workers, & Wraparound Facilitators) and evaluation of ongoing clinical and program services provided by the agency. This position is also responsible for a high quality therapeutic intervention with clients, including crisis management, and recommending program improvements aligned with client needs and service and accreditation standards.

Key Responsibilities:

·         Manages a group of clinical employees; ensures appropriate training and performance; supervises employees’ case management and direct client support. Intervenes with serious client issues when required.

·         Establishes service priorities to meet YouthLink’s strategic direction and community needs; identifies short and long-term goals; completes service and program reports; evaluates programs (including ASIST) and contributes to the improvement of service delivery.

·         Evaluates assessments and treatment plans; reviews treatment plans, end of service summaries, incident reports, trauma assessments, walk in reports and client files.

·         Completes staff attendance. Develops and monitors program budgets, expenditures and reports.

·         Manages electronic data and supports CYSIS, BCFPI and ASIST, including overseeing training and certification.

·         Collaborates with service providers (SASAT, developmental services Toronto).

·         Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan.

·         Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.



Master’s Degree in Social Work, Psychology or related discipline.

Training in individual psychotherapy and family therapy approaches/interventions and evaluation; trauma assessment and intervention skills; adolescent development.

Full member in good standing with a relevant governing body.

Significant professional development at the senior clinical and management level is preferred.


Five (5) years clinical counselling experience.

Two (2) years management experience preferably in a non-profit unionized environment.

Experience with case management, crisis intervention and group facilitation.

Experience evaluating services and programs and providing creative improvements.

Solid understanding of strength based, client directed and brief intervention counseling techniques.

Knowledge of mental health, employment and support services for youth and families, and youth with a developmental-intellectual disability.

Knowledge of child welfare, family service act and directions of Ministry of Child and Family Services and Ministry of Community and Social Services.

Experience providing support to families and youth who have involvement with the youth justice system.



 This position requires occasional evening hours.  This position is also required to participate in a weekend on-call rotation.

 Minimal travelling required.



35 hours per week


YouthLink offers a competitive salary and benefit package.

APPLY TO:  – Please quote File #990 in the subject line.


Opened until filled

YouthLink values the diversity of people and communities and is committed to equity and inclusion.  As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact