Data Analyst & Research – Job Post 1184

Based in Scarborough, YouthLink provides a range of mental health services proven to build resiliency & improve life outcomes for youth at risk.

Last year we reached out to more than 8,700 young people and their families, helping youth to build connections with caring adults, develop their strengths, build new skills and pursue their goals for a more promising future. With the right support, guidance and opportunities, we believe that all youth can achieve their potential to succeed.

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DATE:  May 18, 2021
POSITION:Data Analyst & Research Full-time, Permanent Bargaining unit position
  LOCATION:    636 Kennedy Road, Scarborough, ON M1K 2B3  
REPORTS TO:     DESCRIPTION:       Chief Executive Officer (CEO)   The incumbent will work collaboratively with the CEO and Directors to ensure data and research service activities are completed in a comprehensive manner. The position works with the CEO, and Directors and their respective department managers to gather and analyze statistics, key performance indicators (KPI’s), conduct program evaluation, data analysis, conduct surveys, and focus groups as required. Ensures all reporting requirements to the board, governments, lead agency, and funders. The purpose of this position is to support and capture all service data and provide analysis leading to quality improvement. In addition, works with and supports the accreditation team to prepare for accreditation and ensure all required policies and processes are in place.  
DESCRIPTION:Key Responsibilities:   Responsible for all phases of data collection up to and including statistical and narrative reports. Collect and present the KPI data to CEO, Directors and managers on a quarterly basis. Prepares reports to the board on all KPI data including variances, outcomes for client services, human resource data, social media, and others as they are developed.Upload statistics to the Lead Agency or Ministry as required.  Provide an analysis to DirectorsAssist in providing data to support funder requests, publications such as the annual report, The Connector and other reports as requiredDesign and implement program evaluation measures and service outcomes for each program and department. Quality improvement includes working with management to quantify results, and establish service targets.Develop and update a quality improvement process leading to quality improvement initiatives.  Prepare qualitative data and variance reports year over year.Prepare cost benefit analysis for various programs.  Include costs, attendance, community need, duplication etc.Work with the Directors to manage the agencies client record databases.  Responsible for the creation of datasets, coding, and direct data entry or, monitoring for consistency of direct data entry activities.Produce required data & outcome reports from the various systemsMonitor ADP input each week bringing attention to incomplete or problematic records.Prepare reports from ADP on absences, staff development, vacation balances, sick time.Conduct focus groups, prepare surveys, literature reviews and needs assessments. Work collaboratively with various departments, and YAC to gather input on service outcomes, opinions, community needs & gaps in serviceAssist in the preparation of the strategic plan.Report preparation on the strategic operational planAs a member of the accreditation team evaluate, recommend, and track requirements.  During the accreditation process upload the date to the CCA. Responsible for implementing evaluation/research protocols.  
EDUCATION:Graduate (Masters) degree in social sciences or human services, or equivalent education and experience.  Courses in research methods and analysis an assetClinical training and/or experience considered an asset  
EXPERIENCE:Two years’ experience data analysis and program evaluation activitiesDemonstrate professional experience with quantitative and qualitative analysis & production of high impact products.Understanding of information management systems and research and/or program evaluation design, methodologies, and conceptsKnowledge of statistical software (SPSS & Excel)Knowledge of design and management of database applicationsKnowledge of outcome and program evaluation methodsStrong writing and communications skills with knowledge of MS Office SuiteKnowledge or experience related to adolescent development and experience in a Children’s Mental Health setting would be an asset.Bilingual (English/French) would be an asset.  
SKILLS & ADDITIONAL REQUIREMENT:Demonstrated knowledge and proficient experience in: Computer software and database utilization/management (i.e. MS Excel, SPSS).  MS Office Suite (advanced in MS Excel). Common statistical software and visualization or programming (e.g. SPSS, Power BI, R, Python)   Communications includes: Possess strong verbal and written communication and influencing skills. Presentation skills and report writing skills.   Personal Attributes: Demonstrated ability to multi task, probe, analyze and problem solve issues. Strong analytical abilities, organizational, problem solving and decision making skills Strong attention to detail Be a dedicated and flexible team player able to interact with team members, and colleagues at all levels of the organization. Demonstrated ability to work in a respectful manner with groups from diverse backgrounds and experiences. Ability to work independently and as part of a diverse team Commitment to an Agency Anti-Oppression, Anti-Racism & Equity framework French language skills an asset

This position requires the incumbent to work 35 hours a week. The position may have some exposure to hazardous chemicals when using machines and maintaining supplies.
PHYSICAL REQUIREMENT:   SALARY:  The position requires some lifting, such as office and other supplies.   $56,213
  APPLY TO:  – Please quote File #1184 in the subject line.
  CLOSING DATE:  Open Until Filled

YouthLink values the diversity of people and communities and is committed to equity and inclusion.  As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.