Case Manager – Job Posting 1208

Based in Scarborough, YouthLink provides a range of mental health services proven to build resiliency & improve life outcomes for youth at risk.

Last year we reached out to more than 8,700 young people and their families, helping youth to build connections with caring adults, develop their strengths, build new skills and pursue their goals for a more promising future. With the right support, guidance and opportunities, we believe that all youth can achieve their potential to succeed.

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DATE:  September 22, 2021
POSITION:  Case Manager Youth Transitional Housing and Shelter Program Permanent, Full-time (40 hours per week) Bargaining Unit Position  
LOCATION:  747 Warden Avenue, Scarborough, ON M1L 4A8  
REPORTS TO:  Senior Manager, Youth Transitional Housing and Shelter Program  
DESCRIPTION:The Case Manager provides direct, one to one support to residents through client centered intakes, assessment and case planning. The case manager coordinates case management and support planning with residents and the team. The Case Manager will be expected to practice within a framework that is a strengths-based relationship-based philosophy of care and a belief in the resilience of youth.   Key Responsibilities:   Conducts intakes, interviews, assessments, daily plans, goal progression and discharges.  Creates short and long term housing goals, ensures residents are participating in their treatment goals and programming requirements.  Ensures ongoing evaluation and effectiveness of service and program outcomes for residents.    Provides direct practical assistance to residents in life skills, housing, financial, medical, mental health, substance use, employment, education and all other areas.  Advocates, ensuring coordination and access to relevant services and resources.  Responds effectively to crisis situations, including suicide prevention and intervention, and safety planning.   Provide support to staff and facilitate individual resident case reviews with the team.  Attend community meetings and work on joint services projects as required; liaise with in house service providers. Work closely with housing support worker and follow up housing support worker to ensure a smooth transition.    Manage client information and database systems.  Ensures all documentation is in adherence to SMIS and CYSIS guidelines. Documents according to professional standards any significant interaction with residents, maintains appropriate documentation in case file and logs, completes incident reports, police reports, under age contact reports, child protection reports, safety plans and medical feedback forms. Ensure information regarding service delivery is logged and recorded into the client information database by the end of each shift. Ensure safety and security of clients, guests, staff and property.   Participates in individual supervision meetings, team meetings, case conferences, workshops and committees as required. Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan. Participate in all mandatory professional training provided by the Agency.   Represent the Agency in a professional manner when dealing with families, external professionals, general public and community partners.   Promote an environment of inclusion that promotes equity and respects diversity.   Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.  
EDUCATION:Undergraduate Degree in Social Work, Degree/ Diploma in Child and Youth Worker or a combination of directly related education and experience.  
EXPERIENCE:Minimum of 2 years’ experience as a case manager, preferably in a residential, housing, outreach, or shelter setting.Proven ability to case manage and access appropriate community resources for transitional shelter youth and provide housing related support. Demonstrated experience and ability to coordinate case management services resulting in seamless service delivery for residents.Operating using an Anti-Black Racism lens is an asset.    
ADDITIONAL REQUIREMENTS:Valid First Aid / CPR certificationValid CPI/SMG certificationDemonstrates a commitment to inclusiveness diversity and anti-oppressive practices Demonstrated leadership skillsKnowledge of adolescent developmental theory and specific issues related to street youthUnderstanding of the complex issues facing our clientsAppreciation of the importance of engaging youth and families from a strengths-based relationship-based approachKnowledge of transitional and other housing systems in TorontoSensitivity to and ability to work with a diverse client and staff groupSound knowledge of the issues facing homeless and street-involved youth. Sound knowledge of the City of Toronto Hostel Standards and all other applicable legislation (CYFSA, YCJA, Mental Health Act, etc.)Strong professional network and knowledge of relevant community resourcesAbility to exercise professionalism and sound judgment in conflictual and stressful situationsAbility to work independently and effectively as part of a multi-disciplinary teamAbility to resolve issues with supervisors and co-workers in a manner that is respectful and cooperative in accordance with the agency culture and philosophyStrong administrative and organizational skillsCompletion of required suicide prevention and intervention trainingFlexible person, team player who has strong organizational skills, time management skills, the ability to multi-task, shift priorities, handle interruptions and meet deadlinesStrong written and verbal communication skills; demonstrated reporting writing skills. Ability to communicate in both official languages and/or other languages is a definite assetAbility and discretion to deal tactfully with different clientele who can at times be difficult/ aggressive  Demonstrated proficiency in the range of Microsoft Office products (intermediate Word, Outlook, Excel, PowerPoint) and internet mandatory.  Proficient and accurate keyboard skills.Ability and discretion to maintain sometimes delicate and confidential information.Attention to details and high level of accuracyAbility to work in a Pet Friendly Shelter.Police Vulnerable Sector Check required.Medical clearance including up to date vaccination and tuberculosis testing.

40 working hours per week, including 2 evenings per week.  May be required to work occasional weekends.  
SALARY:$54,692 – 60,482  
APPLY – Please quote File #1208 in the subject line.  
CLOSING DATE:Open Until Filled  

YouthLink values the diversity of people and communities and is committed to equity and inclusion.  As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.