JOB POSTING File #1131



February 18, 2019



Temporary, Full-time

(Mat-Leave) Starting April 14, 2020 – October 13, 2021

Bargaining Unit Position


636 Kennedy Road

Scarborough, ON M1K 2B3


Senior Manager, Clinical Services


This position is responsible for providing individual, family, and group counselling case management, education, advocacy, and consultation to support youth and their families or caregivers presenting with mental health, emotional or behavioural issues. YouthLink serves youth ages 12-21 for ongoing counselling, and ages 0-24 for walk-in counselling.

Key Responsibilities:

  • Provides walk-in and crisis counselling as well as longer-term family, individual and group counselling. Makes appropriate treatment recommendations in collaboration with clients. Assesses effectiveness of counselling support and collaboratively alters approach to suit client needs.

  • Prepares documents and other resources for client and group sessions: takes clinical notes during counselling sessions, enters information, and prepares assessments and reports.

  • Manages cases: follows up by telephone; makes appropriate referrals; researches and coordinates external services; works with multidisciplinary professionals, such as child protection and youth justice. Reports to appropriate person or body any incidents that may jeopardize client or staff safety.

  • Develops professionally through supervision, team meetings, case consultations, external training events.

  • Increases awareness of Youthlink by attending community events.

  • Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan.

  • Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.



  • Master’s Degree in Social Work, Psychology or directly related discipline.

  • Specialized training in clinical counselling models (such as; CBT, Narrative, Solution-Focused etc.), training in evidence-based practices, familiarity with outcome informed approaches, training in trauma assessment and treatment, diversity and anti-oppression training, training in standard assessments.

  • Full member in good standing with a relevant governing body.


  • Two (2) years’ experience in clinical counselling.

  • Knowledge of community services, relevant legislation, and social justice issues.

  • Familiarity with suicide/risk assessment and crisis support services.



  • This position requires evening hours of (2) evenings per week. Minimal travelling required.

  • Proficiency in French and/or additional language(s) is an asset.


35 hours per week


$55,382 – 62,865

APPLY TO: – Please quote File #1131 in the subject line.


March 3, 2020


YouthLink values the diversity of people and communities and is committed to equity and inclusion. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.