Housing Support Worker – Job Posting 1299

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.  YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices. 

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences.  We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens.  We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.

Housing Support Worker

(Mat Leave Contract, Full-time 35 hours per week)

(ASAP – March 26, 2024)

Bargaining Unit Position

This position works with the case manager to support and provide specialized Follow-up Support Services to youth at risk of homelessness. They will act as a transition worker for youth seeking independent living options in the community.

Highlights of Your Role

Case Management and Planning:

Assist front line staff in development of consistent case plans, group activities, mediation services and transitional of youth from the shelter into long-term accommodation.

Incorporate into the work a strength-based relationship-based philosophy of care and belief in the resilience of youth.

Assess and understand client mental health needs through a developmental and trauma informed lens and formulate methods of intervention.

Client Interaction:

Assist clients with securing appropriate housing by developing an appropriate housing plan which could include market rent apartments, co-ops or group homes that are in accordance with Hostel Services guidelines.

Support clients in sustaining housing who have obtained secured accommodations.

Assisting youth in organizing and applying for community start up allowance from the welfare office.

Providing after care support for vulnerable youth through CSS drop-in and home visiting.

Independent living skills training and education on tenant rights and responsibilities.

Supporting youth during negotiations with landlords, Landlord outreach and conflict resolution once placed.

Developing an appropriate discharge plan in accordance with Hostel Services guidelines.

Assisting youth in developing and following a housing budget.

Administrative Functions:

Ensure client records are maintained and completed within required timeframes including,  completing a housing history and assessments.

Effectively utilize communication systems to convey client and program related information. Represent Agency in a professional manner when dealing with families, external professionals, general public and community partners.

Equity, Diversity and Belonging:

Proactively stays updated on best practices as it relates Equity, Diversity and Belonging.  Works collaboratively with ABR Committee and Director of Anti-Racism, Equity, Inclusion and Community to embed best practices into all operational goals and processes. 

Supports Organization’s Strategy:

Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan.

Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.

Highlights of What You Bring


  • Undergraduate Degree in Social Work or Degree / Diploma in Child and Youth Worker or Social Service Worker Diploma or a combination of directly related education and experience.
  • Valid First Aid / CPR certification
  • Valid UMAB certification


  • Minimum of 1-year experience as a front-line worker, preferably in the shelter system, housing, outreach or a residential setting.
  • Demonstrates a commitment to inclusiveness diversity and anti-oppressive practices
  • Demonstrated leadership skills
  • Knowledge of adolescent developmental theory and specific issues related to street youth
  • Preference will be given to candidates who have housing and community resources experience
  • Working knowledge of the Tenant Protection Act, and the welfare system 
  • Demonstrated knowledge and experience with at risk adolescents and young adults
  • Understanding of the complex issues facing our clients
  • Appreciation of the importance of engaging youth and families from a strengths-based relationship-based approach
  • Sensitivity to and ability to work with a diverse client and staff group
  • Sound knowledge of the issues facing homeless and street-involved youth
  • Sound knowledge of the City of Toronto Hostel Standards and all other applicable legislation (CFSA, YCJA, Mental Health Act, etc.)
  • Strong professional network and knowledge of relevant community resources
  • Ability to exercise professionalism and sound judgement in conflictual and stressful situations
  • Ability to work independently and effectively as part of a multi-disciplinary team
  • Ability to resolve issues with supervisors and co-workers in a manner that is respectful and cooperative in accordance with the agency culture and philosophy


  • Excellent interpersonal and conflict resolution skills
  • Strong administrative and organizational skills
  • Completion of required suicide prevention and intervention training
  • Flexible person, team player who has strong organizational skills, time management skills, the ability to multi-task, shift priorities, handle interruptions and meet deadlines
  • Strong written and verbal communication skills. Ability to communicate in both official languages and/or other languages is a definite asset
  • Ability and discretion to deal tactfully with different clientele who can at times be difficult/ aggressive 
  • Demonstrated proficiency in the range of Microsoft Office products (intermediate Word, Outlook, Excel, PowerPoint) and internet mandatory.  Proficient and accurate keyboard skills.
  • Ability and discretion to maintain sometimes delicate and confidential information.
  • Attention to details and high level of accuracy


  • Police Vulnerable Sector Check required
  • Medical clearance including up to date vaccination and tuberculosis testing.
  • Proof of full COVID-19 Vaccination is required.

Work Hours:

35 working hours per week.  This position requires the incumbent to work two evenings per week, as well as one Saturday per month as required to accommodate client traffic.   

Salary Range: $46,298 – $52,450

Full job description available here: https://youthlink.ca/wp-content/uploads/2022/06/Housing-Support-Worker-JD-June-2022-Final-1.pdf

How to Apply:

  • Submit application to shelterposting@youthlink.ca Please quote “Posting #1299” in the subject line.
  • As an organization committed to equity and justice in our community, we believe lived experience and knowledge of equity, diversity, belonging and anti-Black racism is a critical component in our recruitment process.  If you have a disability and require accessibility accommodations with the application process, please contact accessibility@youthlink.ca
  • Application Deadline: Open Until Filled.