Manager, Live-In Treatment – Job Posting 1379

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.  YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices. 

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences.  We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens.  We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.

YouthLink Benefits are Top of Class!

  • Competitive pay
  • Health & dental coverage for you and your family with 100% premium cost paid by employer.
  • Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.
  • 5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.
  • 3 paid agency days every calendar year after 3 calendar months service.
  • Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
  • 100% premium cost for long-term disability coverage paid by employee.
  • Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer.

Manager, Live-In Treatment

(Permanent Full-Time, 35 hours/week)

Non-Bargaining Unit Position

The Manager of Live-In Treatment, in collaboration with the leadership table, is responsible for setting the direction and service delivery for YouthLink’s Live-In Treatment Home; a nine-bed live-in treatment residence for female identified youth (14-18) and youth who are gender fluid, non-binary and transitioning.

The program is for young people who would benefit from intensive live-in treatment; looking to address their mental health and emotional wellness.  Reporting to the Senior Manager, Clinical Operations and as part of the leadership team, this role provides leadership to YouthLink in service of the mission.  This includes actively setting the tone for the culture of the organization and centering YouthLink values and approach in all decision making.  Based in Scarborough, this position must be deeply competent in, and committed to, promoting equity and Black excellence in everything YouthLink does.

As a leader at YouthLink, this position requires strong leader character and judgement, and deep commitment to driving the mission in service of the community. 

Programs and Services reporting up to this role:

  • Live-In Treatment (LIT) Program
  • Psychoeducational and Life Skills Groups
  • Peer group and House Meetings
  • LIT Family Program
  • LIT Aftercare Program

Highlights of Your Role

Program Leadership

  • Manages day-to-day operations of the LIT program in all areas of program administration, client and family services, staff onboarding and training.
  • Ensures clients receive quality services that comply with MCCSS and YouthLink standards and regulations.
  • Leads, plans, organizes and staffs all aspects of the program.
  • Manages budgets, contracts, work plans, quarterly reports  annual goals and file audits
  • Promotes and advertises program to ensure all Live-In Treatment beds are filled. Works closely with Help Ahead Central Point of Intake
  • Collaborates with program staff to ensure program and treatment services are aligned.
  • Promotes trauma informed, anti-oppressive and strength-based philosophies within the program with a specific focus on ABR. Actively participates with ABR initiatives and activities.
  • Leads staff through individualized service planning and reviews of care, approves reports and guides decisions related to the young people’s treatment process and overall functioning of the program, including household routines.
  • Manages the provision of service, monitors workload, ensures adherence to legislative requirements including preparing and managing the annual licensing process, and ensures that all in-house procedures are maintained safely.
  • Provides bi-weekly administrative and reflective supervision to all direct reports.
  • Ongoing performance evaluation of team members, ongoing assessment of staff development needs and regular assignment of duties.
  • Manages disciplinary procedures and handles grievances at stage one for direct reports, in consultation with HR.
  • Oversees and Implements program evaluations. Demonstrates a solid understanding and proficiency with the CIS electronic health record used (EMHware) and can lead staff.
  • Responds to client and staff complaints promptly and appropriately in accordance with
  • Receives and manages new referrals  and assignments from the Ocean e-referral portal
  • Agency policies.
  • Participating in the agency on-call rotation for 24/7 facilities.
  • Any other duties that fulfill the mission of the organization.

Strategic Planning, Service Planning and Implementation:

In partnership with the leadership table and working collaboratively with front-line team members, this role helps to build effective strategies to fulfill the mission and manages all aspects of successful implementation.  Conducts regular environmental scans to assess community need, effectiveness of service delivery on the ground, emerging issues, and partnership opportunities.  Has a strong projection of emerging issues and strategy for the community over 2 years.

Thought Leadership

Is an emerging thought leader, and strives to remain abreast of latest practice and emerging trends in program and service delivery.  Embraces research and innovation, and shares learnings from YouthLink to advance sector-wide understanding of the issues and effective interventions.

Program Development and Project Management

Works in collaboration with fellow managers and outside partners to oversee the development and delivery of exceptional, collaborative, evidence-based or innovative program and service delivery to the community.   Embraces strong program evaluation and continuous improvement.  Manages projects that contribute to the operational and service plan.

Risk Assessment and Regulatory Compliance:

Manages organizational risk and opportunities at the program level; develops and implements risk mitigation plans.  Ensures full compliance all program regulatory standards.

Policy and System Development:

Makes recommendations to strengthen policy, systems, guidelines and participates in creating supporting documentation and processes to support the delivery of exceptional programming.

Equity, Diversity and Belonging:

Proactively and enthusiastically stays updated on best practices as it relates Equity, Diversity and Belonging at the program level.  Works collaboratively with other leaders to embed best practices into all programs, operational goals and processes. 

Key Performance Indicators and Outcome Reporting Management:

Collaborates in the development of program KPIs and ensures they are established for every area; ensures timely and accurate reporting on progress.

Organizational Culture and Leadership Development

Understands visibility as key role model and sets the tone for the culture of the organization.  In addition to being exceptionally skilled in Human Resource practice, proactively and intentionally develops emerging and current leaders in their skills and opportunities.

Advocating for Systemic and Policy Change

Stays current on systemic barriers and needed policy change that would benefit young people and their families and actively works to create change.


Oversees financial management of departmental spending and ensures controls are met.  Can create projections for the remaining fiscal year and can build program budgets.

Partnership Development

Is a visible representative of YouthLink at various networking and program delivery tables.

Resource Development

Actively supports organizational philanthropic efforts.  Builds partnerships with funders who are supporting their programs and builds funder reports

Highlights of What You Bring


  • Bachelor’s or Master’s level degree in a related field or a combination of education and experience.
  • Membership in one of Ontario’s Colleges that provides licencing to perform the Act of Psychotherapy an asset.
  • Coursework that demonstrates continual learning in Equity, Diversity and Belonging practices.

Knowledge of:

  • Youth developmental stages and positive youth development
  • Power and privilege, social location, equity, intersectionality
  • Impact of childhood and racial trauma on youth development
  • Family systems and social ecology of young people
  • Best practice in the sector
  • Knowledge of the Scarborough community a strong asset


  • Two or more years of relevant management experience in youth services, mental health or a related field, or two years demonstrated experience leading people
  • Demonstrated experience in one or more of: financial management, program management, evaluation design, or systems design
  • Demonstrated experience in implementing equity strategies in an organization

Key Competencies

  • Mobilizes People and Drives Change
  • Collaborates with Partners and Stakeholders and builds consensus
  • Is Reflective, Fosters Learning, Promotes Innovation and Effectively Guides Change
  • Achieves Results and Strong Accountability
  • Champions Equity, Inclusion and Belonging with a specific focus on Anti-Black Racism
  • Demonstrates Strong Character and Judgement

Working conditions:

Home environment; access to office space within the Live-In Treatment setting. Some regular evening hours required.  Occasional travelling required between site locations.

Other Requirements

  • Full COVID-19 vaccination and Vulnerable Sector Check required.


636 Kennedy Road, Scarborough.

Full job description available here:

How to Apply:

  • Submit application to managementpostings@youthlink.caPlease quote posting #1380 in the subject line.
  • YouthLink is strongly committed to a workforce that reflects the diversity of the populations we serve.  We believe lived experience is an aspect of what makes an individual qualified for a role.  As such, we encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities, and others who may contribute to the further diversification of ideas. We are committed to a selection process and work environment that is inclusive and barrier free.. If you have a disability and require accessibility accommodations with the application process, please contact
  • Job Posting closingdate is Open Until Filled.