Manager – Volunteer Engagement & Programming – Job Post 1173

JOB POSTING                  File #1173

Based in Scarborough, YouthLink provides a range of mental health services proven to build resiliency & improve life outcomes for youth at risk.

Last year we reached out to more than 8700 young people and their families, helping youth to build connections with caring adults, develop their strengths, build new skills and pursue their goals for a more promising future. With the right support, guidance and opportunities, we believe that all youth can achieve their potential to succeed.

Visit our website for more information.

DATE:  March 12, 2021
POSITION:  Manager – Volunteer Engagement & Programming Permanent, Full-time (35 hours/week) Non-Bargaining Unit Position  
LOCATION:  1-3545 Kingston Road, Scarborough, Ontario
REPORTS TO:  Senior Manager, Pathways to Education
DESCRIPTION:    The Manager, Volunteer Engagement & Programming is responsible for the successful recruitment, engagement, evaluation, training, and coordination of all volunteers with the Pathways to Education program. This position oversees the development and maintenance of community partnerships that support, develop, and grow the volunteer resources of the Pathways to Education program. The Manager, Volunteer Engagement & Programming assists the Senior Manager to develop, implement and administer all aspects of the Pathways to Education program. The Manager is responsible to support the successful planning, implementation, evaluation and continual improvement of programming and services alignment with funder accountabilities and agency standards. These responsibilities include the ongoing coordination and activities as they relate to the implementation of programming events, workshops, and opportunities, as well as leading the development and implementation of employment and post-secondary learning opportunities for students. The Manager, Volunteer Engagement & Programming supports with the supervision of all staff, contributes to hiring and evaluating staff. Strategic Planning and service planning for Pathways and YouthLink.   Key Responsibilities:   Develop and implement a robust volunteer recruitment strategy for the Pathways to Education program. Build and maintain strategic relationships with a wide range of volunteer recruitment sources, including post-secondary institutions, community organizations, local businesses and corporations. Seek out and promote volunteer opportunities at volunteer recruitment fairs/events throughout the Greater Toronto Area. Use social media to recruit volunteers and to ensure ongoing and timely communication with existing volunteers. Review and select volunteer applicants, conduct interviews, screening and reference checks in accordance with agency policies and procedures. Innovate, organize and manage volunteer recognition strategies, including volunteer appreciation initiatives and events throughout the school year. Develop, organize, and conduct individual and group orientation meetings for new volunteers. Provide resources and support to volunteers pertaining to specific client issues. Develop initial and ongoing training needs for volunteers, and develop new training modules as required. Collaborate with program staff to communicate, collaborate and support the integration of new and experienced volunteers into tutoring and mentoring programming. Resolve volunteer and program staff concerns. Provides evaluation and constructive feedback of all volunteersIn accordance with agency policies and procedures, review and engage volunteers in the evaluation process. Seek volunteer feedback on a regular and ongoing basis.   Provide leadership in the planning, implementation and evaluation of after- school community based programming, including coordinating and supporting evening mentoring, academic support sessions, student/volunteer/funder events and other social/leadership activities, as well as career and post-secondary focused activities.Ensure that Pathways to Education Program activities are delivered effectively. Ensure that the activities and relationships developed are in line with students’ the goals and the Pathways to Education program. Collaborate with the Senior Manager and program staff to monitor internal and external trends that may impact the program.Identify gaps in service delivery and develop strategies to address these gaps through program planning and implementation, partnerships, advocacy and external resources. Provide oversight of the programming and volunteer management budget, including resources, supplies and operational expenses related to volunteer initiatives and events. Oversee the volunteer database to record and track volunteers and their activities in the program. Ensure that appropriate record-keeping processes are established and maintained for volunteer records, in keeping with organizational policies.Prepare reports, and analyze the data in relation to volunteers and programming.Assist in the recruitment process for Pathways staff.Support research elements of the program and demonstrate continual commitment to program involvement through research and evaluation.In collaboration with Senior Manager, ensure that Pathways to Education staff, volunteers and students are knowledgeable about the Pathways program and YouthLink’s programs, policies and procedures including health and safety.Collaborate with the Senior Manager to support annual reporting requirements of Pathways to Education Canada.  Develop and maintain relationships with volunteer, community, private and public sector organizations to build volunteer resources and capacity. Develop and maintain relationships with community partners, volunteer, private and public sector organizations to build volunteer resources and capacity as well as recreation, social service, post-secondary institutions, employment and career development resources to support the program delivery. As a member of the management team, attend and participate in applicable meetings. Have regular on-call evening responsibilities. In partnership with the Senior Manager, ensure the adequate levels of Pathways to Education staff to meet programming needs. Oversee staff scheduling as it relates to programming of the program. Oversee the supervision of staff and responsibilities of senior managers in the case of their absence.Actively contribute the Agency’s Strategic Plan and Service Plan by participating in initiatives and committees to support the Agency. Take all reasonable and necessary precautions to protect their own health and safety, and that of coworkers by complying and demonstrating knowledge of the policies, procedures, and safe practices established by YouthLink.                                                                        
EDUCATION:  Undergraduate degree in Volunteer Management, Social Work, Child and Youth Care, Education, Community Development or related discipline required.  
EXPERIENCE:  Five (5) years’ experience working in community development, youth/family engagement or youth programming in culturally and racially diverse, underserved and/or urban communities.Two (2) years’ experience in staff management, volunteer management, community development, recruiting, training, and coordinating volunteers and/or supervising a staff or volunteer team. Experience building and maintaining partnerships with various youth-serving, community-based organizations, supporting program development initiatives and collaborations.Leadership experience, including coaching, training, or mentoring others.Experience developing and building community-based, education, and/or volunteer development programs. An understanding of the factors affecting educational success for students facing barriers, including students with learning disabilities and special needs, students with learning gaps, and students who are English Language Learners. Knowledge of Ontario College and University application processes, OSAP, scholarships and/or employment/career development is an asset. Knowledge of current Ontario secondary school curriculum and Ministry of Education policies/guidelines is an asset.  
REQUIRED SKILLS:  Strong interpersonal and effective written and verbal communication skills. Strong workshop facilitation and presentation skills.Strong team player and comfortable working with a collaborative, community-based environment. Excellent organizational and administrative skills. A professional and personable demeanor and dedication to teamwork. Proficient in computer skills, including virtual tools such as zoom, database management and social media. Demonstrated commitment to learning and continual evaluation leading to program and process improvement. Knowledge of mental health issues that may affect some students. Knowledge of the Scarborough community and Scarborough Village an asset Knowledge of the principles and practice of working from an Anti-Oppressive, Anti-Black Racism lens. Ability to speak a second language spoken within the community (Tamil, Urdu, Farsi, Creole, French, Spanish) is an asset. Access to a vehicle and a valid G level Driver’s license is an asset.
ADDITIONAL REQUIREMENTS:       HOURS OF WORK:  Police Vulnerable Sector Check required.The position holder must be able to lift tables and chairs in assisting staff with setting up the community site space as and when required.     This position requires regular evening hours as well as occasional weekend hours.  Some local travelling required.  
SALARY:  YouthLink offers a competitive salary and benefit package.  
APPLY IN WRITING TO: –  please quote File #1173 in subject line  
CLOSING DATE:  March 26, 2021

YouthLink values the diversity of people and communities and is committed to equity and inclusion.  As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities.  If you have a disability and require accessibility accommodations with the application process please contact

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.