Manager, Youth Transitional Housing and Shelter Program – Job Posting 1254

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.  YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices. 

YouthLink Benefits are Top of Class!

  • Competitive pay
  • Health & dental coverage for you and your family with 100% premium cost paid by employer.
  • Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.
  • 5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.
  • 3 paid agency days every calendar year after 3 calendar months’ service.
  • Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
  • 100% premium cost for long-term disability coverage paid by employee.
  • Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer.

Manager, Youth Transitional Housing and Shelter Program

(Permanent Full-time, 35 hours/week)

Working with the management team the Manager, Youth Transitional Housing and Shelter, is responsible for the daily management of the Youth Transitional Housing and Shelter Program (YTHSP).   This includes managing functions of intake, food preparation and house management, data collection, security, housing referral, partnerships for referral sources; programming for youth, providing clinical consultation, performance management, supervision and direction to staff working in the shelter as well as input into the client treatment planning process. 

Your Role

  • Works to ensure youth in the shelter system have optimal outcomes by providing intense case management and programming. 
  • Working with the management team will involve the following elements:
  • Manages the day to day operations of the YTHSP.  Works with all staff on the development and implementation of the YTHSP.  Participates in the overall activities of the shelter and the organization, for example: in service training, committees and special events.
  • Participates in YOUTHLINK’s commitment to a discrimination free environment.
  • Ensures for the timely processing of relevant personalforms and processes including attendance management, time sheets, requests for time off and performance evaluations.
  • Monitors the Collective Agreement and necessary legislation.
  • Ensures the provision of housing-focused case management, including triage, screening, assessment, individualized service planning, case conferencing, brokering, referrals and transition to follow-up.
  • Ensures that staff conduct intake assessments for shelter referrals including: screening clients to assess appropriateness and fit to our service; ensuring that all current and background information is recorded that might be relevant to the treatment matching and planning process.
  • Participates and collaborates on all program admission decisions; participates in weekly triage teleconferences with Centralized Access to Shelter Services.
  • Ensures the provision of client programming to meet client needs and support the client’s journey to independent living. Programming may include recreation, employment, life skills, substance abuse recovery, harm reduction, and trauma counselling.  Client programming will be customized and tailored to client needs. Assists with funding proposals as needed as required.
  • Ensures the provision of community engagement & partnerships including referral, liaison & service resolution, establishment of a Peer Program, shared community programming, development of community relations & outreach.  Program logistics include developing formalized service partnerships, referrals, development of community relations strategies, collaborating on joint community events, developing participant agreements with agencies and community partners to achieve optimal results. 
  • Ensure excellence in data collection & reporting, including developing a measurement framework, including fidelity measures, a data management system, regular reporting on both KPIs and system indicators, evaluation reports, data analysis for program and outcome evaluation, presentations to management and Board, conducting evidence based research and addressing funder requirements.

Equity, Diversity and Belonging:

Proactively stays updated on best practices as it relates Equity, Diversity and Belonging.  Works collaboratively with ABR Committee and Director of Anti-Racism, Equity, Inclusion and Community to embed best practices into all operational goals and processes. 

Supports Organization’s Strategy:

Actively contributes to the organization’s Strategic Plan by participating in initiatives and committees to support the overall plan.

What You Bring


  • Undergraduate Degree in Social Work, Psychology, or related discipline.
  • Training in shelter and/or residential operations for youth and young adults.
  • CPI, UMAB or equivalent.
  • Training in the following areas is an asset: clinical counselling models such as CBT, Narrative, Solution-Focused, evidence-based practices, outcome informed approaches, trauma assessment, diversity and anti-oppression, data collection and analysis.
  • Coursework that demonstrates your desire for continual learning in Equity, Diversity and Belonging practices.


  • Three (3) years’ experience working with youth in underserved communities with at least 2 years in the area of residential services, housing or shelter system
  • Two (2) years’ staff management experience including preparing and monitoring budgets, service planning, staff development and staff performance management, problem solving, crisis management, creating and managing staff schedules, hiring and training,
  • Demonstrated experience in progressive staff discipline and absenteeism management.
  • Experience working in a unionized environment.
  • Demonstrated experience in case management, intake assessment and bed management; broad knowledge of theories, principles and practices of shelter and/or residential treatment is required.


  • Demonstrated strong understanding of the high-need, complex youth population, their needs and appropriate responses. 
  • Demonstrated ability to provide youth with programs and opportunities to learn and grow.
  • Demonstrated strong administrative skills including data management, report writing, and tracking associated with the day to day operation of shelter.
  • Demonstrated conflict resolution skills and ability to de-escalate and resolve issues of violence and / or conflicts.
  • Demonstrated knowledge of Scarborough community services, relevant legislation, education system, and social justice and other issues such as human trafficking, poverty, LBGTQi youth, youth justice, substance abuse.
  • Familiarity with suicide/risk assessment and crisis support services.
  • Demonstrated skill in Equity, Diversity and Inclusion practices, and specifically using an Anti-Black Racism lens.

Full COVID-19 vaccination and Vulnerable Sector Check required.

Full job description available here:

How to Apply

  • Submit application to managementpostings@youthlink.caPlease quote posting #1254 in the subject line.
  • As an organization committed to equity and justice in our community, we believe lived experience and knowledge of equity, diversity, belonging and anti-Black racism is a critical component in our recruitment process.  If you have a disability and require accessibility accommodations with the application process, please contact
  • Application Open Until Filled.