JOB POSTING File #1100

Based in Scarborough, YouthLink provides a range of mental health services proven to build resiliency & improve life outcomes for youth at risk.

Last year we reached out to more than 8700 young people and their families, helping youth to build connections with caring adults, develop their strengths, build new skills and pursue their goals for a more promising future. With the right support, guidance and opportunities, we believe that all youth can achieve their potential to succeed.

Visit our website for more information.


October 3, 2019


Relief Receptionist


Non-Bargaining Unit Position


636 Kennedy Road, Scarborough ON, M1K 2B3


Manager, Human Resources & Reception


This position works with a team to provide administrative support at YouthLink’s head office: the operation of the reception area, greeting clients, mailing and copying machines; producing documents using the computer, filing, ordering and maintaining company supplies, opening and closing the office at 636 Kennedy Road.

Key Responsibilities:

  • Coordinates and supports the operation of the reception area, including greeting visitors and answering incoming calls and questions, transferring calls to appropriate staff, ordering supplies, and distribution of TTC tickets, ordering taxis, mail, courier services, monitoring visitors and waiting area, and opening and closing of the office. Assists counselling team on walk-in days, and with counselling appointments.

  • Assists senior team in formatting documents, filing, adding graphics, printing, ordering materials, and distributing materials. Assists in the preparations for events as required.

  • Operates and maintains fax, copier and postage machines. Stocks and maintains company supplies: office, refreshments, bathroom and cleaning supplies. Sorts and distributes incoming and outgoing mail, faxes, courier deliveries and copies; scans and faxes documents as required; other administrative tasks as required by the various programs.

  • Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall plan.

  • Takes all reasonable and necessary precautions to protect his or her health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices.



  • College Diploma/Degree in Office Administration, Business Administration, Communications or Marketing.


  • 2 years’ experience in an administrative role preferably in a non-profit/charitable organization.


  • Ability to work independently, with a demonstrated ability to take initiative.

  • Flexible person, team player with excellent interpersonal, organizational and time management skills with a proven ability to multi-task, shift priorities, handle interruptions and meet deadlines.

  • Strong written and verbal communication skills. Ability to communicate in both official languages and/or other languages is a definite asset. Excellent telephone skills.

  • Demonstrated proficiency in the range of Microsoft Office products (intermediate Word, Outlook Express, Excel and PowerPoint) and internet mandatory. Proficient in using computer applications and accurate keyboard skills.

  • Proficiency in other computer applications, such as Adobe, Photoshop, Illustrator, Microsoft Project Manager.

  • Ability and discretion to deal tactfully with situations and clients who potentially may have challenging behavior.

  • Ability to maintain confidentiality.

  • Attention to details and high level of accuracy.

  • Must have a valid Vulnerable Sector Screening completed within the first thirty (30) days prior to commencement.


$ 15 per hour


HRPostings – please quote File #1100 in subject line


Open Until Filled

YouthLink values the diversity of people and communities and is committed to equity and inclusion. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process please contact

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.