Senior Manager, Clinical Services – Job Posting 1427

May 15, 2024     

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.  YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices. 

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences.  We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens.  We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.

YouthLink Benefits are Top of Class!

  • Competitive pay
  • Health & dental coverage for you and your family with 100% premium cost paid by employer.
  • *Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.
  • *5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.
  • *3 paid agency days every calendar year after 3 calendar months’ service.
  • Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
  • 100% premium cost for long-term disability coverage paid by employee.
  • Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer.

*(pro-rated for part-time employees according to the employee’s full-time equivalency (FTE))

Senior Manager, Clinical Services

(Permanent Full-time 35 hours per week)

(Non-Bargaining Unit Position)

The Senior Manager, Clinical Services, in collaboration with the leadership table, is responsible for setting the direction and service delivery for YouthLink’s Individual, Family and Group Therapy.  Reporting to the Director of Clinical Services and Live-In Treatment, and as part of the leadership team, this role provides leadership to YouthLink in service of the mission.  This includes actively setting the tone for the culture of the organization and centering YouthLink values and approach in all decision making while managing and supervising a multidisciplinary clinical team to ensure quality treatment of youth and their families. Based in Scarborough, this position must be deeply competent in, and committed to, promoting equity and Black excellence in everything YouthLink does.

As a leader at YouthLink, this position requires strong leader character and judgement, and deep commitment to driving the mission in service of the community. 

Programs and Services reporting up to this role:

What’s Up Walk-In (WUWI) Counselling

Brief Therapy

Short Term Treatment for families

Ongoing Individual Psychotherapy

Family Therapy

Group Therapy

Internal and Community Critical Incident Stress Debriefing.

Highlights of Your Role

Programs and Services:

  • Leads the delivery of outpatient children’s mental health core services to youth from 0-24 and their families through individual, family and group therapy.
  • Develops, fosters and evolves the Clinical Teams vision, philosophy and objectives.
  • Leadership of clinical team meetings, clinical rounds and group supervision.
  • Establishes and maintains a coherent multidisciplinary team of clinicians whose individual and collective efforts work for the benefit of the clients of the agency.
  • Provides best practice Clinical and Administrative Supervision to direct reports for individual/family and group psychotherapy.
  • Establishes and maintains accountability mechanisms, such as observation of therapy sessions, review and approval of therapeutic reports, establishes and evolves criteria for required multidisciplinary consultation and caseload review.
  • Develops and implements self assignment mechanisms for therapists to assign cases to themselves.
  • Provides case consultation for other YouthLink programs and teams.
  • Provides performance evaluations of direct reports, completing ongoing assessment of staff development needs.
  • Develops and disseminates the clinical team schedule with assignment of programming duties.
  • Manages disciplinary procedures and handling of grievances at stage one for direct reports, in consultation with the Senior Director of HR.
  • Confirms, approves and debriefs serious occurrences and critical incidents occurring within the clinical team; approving reports to the Ministry.
  • Ensures the collection of statistical, research and program evaluation information regarding the Clinical Team.
  • Responds to client and staff complaints promptly and appropriately in accordance with agency policies.
  • Ensures the purchase of all resources, testing equipment, library and audiovisual materials as needed for the clinical activities of the clinical team.
  • Provides and oversees the delivery of Critical Incident Stress Debriefing internally within YouthLink programs and externally in the Community.
  • Works closely with the Senior Manager of Clinical Operations to streamline processes within the clinical portfolio.
  • Any other duties that fulfill the mission of the organization.

Highlights of What You Bring

Required Qualifications:

Education and Qualifications:

  • Master’s degree in a psychotherapy related field.
  • Licensure/registration in a regulated health college which permits the delivery of the controlled Act of Psychotherapy.
  • Clinical Supervisory Designation specific to providing the controlled act of psychotherapy for individual and family therapy supervision.
  • Coursework that demonstrates continual learning in Equity, Diversity and Belonging practices.
  • Dialectical Behavior Therapy (DBT) Certification, Level 1 & 2 an asset.
  • Critical Incident Stress Debriefing Certification is an asset.
  • Canadian Association for Marriage & Family Therapy (CAMFT) Clinical Supervisor Certification an asset.


  • Three or more years providing Individual Psychotherapy and Family Therapy.
  • Three or more years providing Clinical Supervision to Psychotherapists and Family Therapists.
  • Four or more years of relevant management experience in youth services, mental health or a related field.
  • Demonstrated experience in two or more of: human resource management (union experience a strong asset), financial management, program management, evaluation design, or systems design.
  • Demonstrated experience in implementing equity strategies in programs and services.
  • Demonstrated experience in providing evidenced based DBT an asset.

Key Competencies:

  • Displays clinical leadership skills gained through many years of progressive, responsible, clinical practice.
  • Effectively provides the Act of Psychotherapy, Family Therapy and Clinical Supervision.
  • Mobilizes People and Drives Change.
  • Collaborates with Partners and Stakeholders and builds consensus.
  • Is Reflective, Fosters Learning, Promotes Innovation and Effectively Guides Change.
  • Achieves Results, demonstrates and requires strong Accountability.
  • Champions Equity, Inclusion and Belonging with a specific focus on Anti-Black Racism.
  • Demonstrates Strong Character and Judgement.

Other Requirements:

  • Vulnerable Sector Check required.

Work hours:

  • 35 hours per week.
  • Counselling, Therapy and Group Sessions occurring 2 evenings per week.
  • Participation in the Agency’s on-call rotation for 24/7 facilities is required.

Work Location:

  • 636 Kennedy Road, Scarborough ON.

Full job description available here:

How to Apply

  • Submit application to Please quote posting #1427 in the subject line.
  • As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact
  • Job Posting closing date – Open Until Filled.