JOB POSTING File #1119


November 20, 2019


Youth Outreach Worker, Youth & Families

35 hours per week

Temporary Full-time ( 6 months)

ASAP – June/July, 2020

Bargaining Unit Position


636 Kennedy Road, Scarborough ON, M1K 2B3


Director: Client Services


This position carries responsibility for intervention, case management and outreach services to a highly complex- needs youth. The position is responsible for reaching out to this youth and providing the youth with information and referral to a range of community supports and services, for providing advocacy, working collaboratively with the youth and a wide variety of community service providers, for identifying and coordinating crisis plans, identifying supports, strengths and assets, and providing ongoing interactions to build rapport and enhance guidance. A significant amount of emotional support will be required as well as expertise in suicide risk assessment and coping with frequent self-harm. There will be significant collaboration with the Children’s Aid Society and other community service providers to locate appropriate supportive housing and to assist the housing provider as needed after placement to help the youth adjust to the new home.

Key Responsibilities:

  • Meet the youth on a daily basis at hours accessible to the youth in the GTA or environs to build a positive trusting relationship.

  • Accompany the youth to appointments with such service providers as CAS, counselling services, psychiatrists, probation, schools, recreation, etc. The appointments may be at various locations in the GTA or environs.

  • Assist the youth to develop positive relationships with other professionals.

  • Provide the youth with information, advocacy and referrals to a range of community supports and services.

  • Work collaboratively with a wide variety of community service providers throughout the GTA and environs.

  • Identify, write and/or coordinate crisis and safety plans, identify supports, strengths and assets, and provide ongoing interactions to build rapport and enhance guidance.

  • Provide a significant amount of emotional support. Conduct suicide risk assessments as needed. Accompany to, or meet at, hospital sites if the youth is in emergency or admitted to a ward.

  • Work intensively with the Children’s Aid Society and other community service providers to locate appropriate supportive housing and to assist the housing provider as needed after placement to help the youth adjust to the new home.

  • Support the youth and service providers in locating an appropriate school or educational setting and liaise with educational and community supports to maximize attendance and educational success.

  • Work with the youth to access and attend DBT groups, counselling, trauma therapy and any other recommended therapeutic interventions.

  • Work with the youth, community members and service providers to develop continuously evolving creative goals and objectives to help the youth attain stability.

  • Complete client and administrative reports, case notes, and statistics in accordance with organizational guidelines.

  • Actively contribute to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan.

  • Take all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.



  • Undergraduate Degree in Social Work, Psychology or Degree / Diploma in Child & Youth Worker.

  • Specialized training in de-escalation, conflict resolution, mediation and negotiation skills an asset


  • Two (2) years’ experience in case management with complex needs youth, and working with community partners.

  • Knowledge and experience in working with trauma and significant mental health issues

  • Demonstrated experience working with high risk, high need youth and families


  • Strong interpersonal and communication skills

  • Access to a personal vehicle and valid driver’s license required


  • 35 hours per week

  • Requires evening hours two nights per week and occasional weekend hours


$ 45,613 per annum to be pro-rated based on hours of work and duration of employment.

APPLY IN WRITING TO: – please quote File #1119 in subject line


December 4, 2019

YouthLink values the diversity of people and communities and is committed to equity and inclusion. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process please contact

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.