Manager, Live in Treatment Residence – Job Posting 1220








YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.  YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices. 

YouthLink Benefits are Top of Class!

  • Competitive pay
  • Health & dental coverage for you and your family with 100% premium cost paid by employer.
  • Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.
  • 5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.
  • 3 paid agency days every calendar year after 3 calendar months’ service.
  • Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
  • 100% premium cost for long-term disability coverage paid by employee.
  • Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer.

Manager, Live in Treatment Residence

(Permanent full-time, 35 hours/week)

This position is responsible for managing all functions within a nine bed live-in treatment residence for youth aged 14-18.  The program is for young people who could benefit from some intensive live-in support away from their family, foster family or group home, and are looking to address their mental health and emotional wellness.  The program uses a collaborative, individualized and flexible approach sensitive to each young person’s unique needs and abilities.

Key principles underlying the program philosophy include that the youth are ‘experts’ in what is working for them and not working for them in their lives, that change will occur for young people when they learn new skills, that they are doing the best they can and that they will act and/or do better when they are safer, happier, supported by trusting adults and feel better understood by those who care for them.

Highlights of Your Role

Program Leadership: Leading, planning, organizing, staffing and controlling all aspects of the program including budget, contract management, reporting, annual goal planning, evaluating and promotion of the program

Client and Family Service Quality: Promote trauma informed, anti-oppressive and strength-based philosophies within the program. Leads staff through treatment planning process related to the young people in the program. Manages the provision of service, monitors workload, ensures adherence to legislative requirements including preparing and managing the annual licensing process, and ensures that all in-house procedures are maintained safely.

Management and team development: Hire, orient, train and supervise program staff. Preparing staff scheduling to ensure appropriate staff-to-client ratio. Maintains staff complement, provides program orientation, performance management and evaluation, team building, training, and assesses training and development needs for staff. Co-ordinates student placements.

Leadership: Participate in on-call rotation. Works with Ministry of Community & Youth Services (MCCSS), community partners (transitional housing providers, CARS, residential manager committees etc.

Supports Organization’s Strategy: Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall plan.  This includes continual learning and growth in Equity, Diversity and Inclusion.

Highlights of What You Bring

Education and Experience:

  • Diploma in Child & Youth Worker / Degree in Child & Youth Care / Degree in Social Work or related discipline or a combination of related education and experience.
  • Five (5) years’ experience in residential programs e.g. residential treatment, shelter, transitional housing or group homes.
  • Three (3) years’ staff management experience including preparing and monitoring budgets, service planning, staff development and staff performance management, problem solving, crisis management, creating and managing staff schedules, hiring and training
  • Demonstrated experience in progressive staff discipline and absenteeism management.


  • Experience working in a unionized environment.
  • Strong competencies in equity, diversity and belonging, with a particular focus on using an Anti-Black Racism lens. Demonstrated skill in leading the development of Afrocentric programming an asset.
  • Demonstrated understanding of strength based, relational and client directed residential treatment.
  • Knowledge of trauma and attachment theory and intervention skills; adolescent development.
  • Demonstrated understanding of working cross culturally and leading cross-cultural practice.
  • Knowledge of mental health issues and interventions; knowledge of adolescent development, family dynamics.
  • Sound understanding of MCCSS licensing procedures and legislation an asset.

Full COVID-19 vaccination and Vulnerable Sector Check required.


Full job description available here:

How to Apply

  • As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact
  • Position open until filled







Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.