Relief Residential Counsellor & Shelter Youth Worker – Job Post 1206

Based in Scarborough, YouthLink provides a range of mental health services proven to build resiliency & improve life outcomes for youth at risk.

Last year we reached out to more than 8,700 young people and their families, helping youth to build connections with caring adults, develop their strengths, build new skills and pursue their goals for a more promising future. With the right support, guidance and opportunities, we believe that all youth can achieve their potential to succeed.

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DATE:  September 13, 2021
POSITION:  Relief Residential Counsellor & Shelter Youth Worker Casual Non-Bargaining Unit Position  
LOCATION:  YouthLink Residence – East Scarborough YouthLink Youth Transitional Housing Shelter – 747 Warden Ave.  
REPORTS TO:  Senior Manager, Residence & Co-operative Housing Manager, Youth Transitional Housing Shelter Program  
DESCRIPTION:    Relief Shelter Youth Worker:   The Youth Worker is responsible for providing direct, quality care and supervision to residents of the Youth Transitional Housing and Shelter Program (YTHSP) as well as the day to day operations. Youth workers will be expected to model a collaborative, cooperative approach focused on the personal, social, cultural and educational development of the residents.  Staff will be expected to practice within a framework that is a strengths-based relationship-based philosophy of care and a belief in the resilience of youth.   Key Responsibilities:   Ensure warm welcome of residents, conduct intake interview of potential residents, orient new residents and redirect admissions, when appropriate. Assess and address the immediate needs of the resident, orientation to housing program rules and expectations. Ensure that all administrative duties are completed and entered into the database at time of intake Provides direct care and supervision to residents in the YTHSP and support youth with daily routines.  Accompany youth to appointments, and connect youth to resources and community support networks, assist youth in finding more stable housing.  Promote and integrate Youth and Family engagement.   Ensure the safety and well-being of the residents.  Manage crisis intervention, respond to crisis situations following appropriate procedures, ensures debrief process for youth; provides support to other staff if needed.  Addresses behavior issues on the spot and consults with team and program manager if need be.  Ensures that staff acts in accordance with the Emergency Preparedness and Business Continuity Plan. Work safely in compliance with the Occupational Health and Safety Act and the Agency Health and Safety Manual   Maintain the cleanliness of the program area. Assist and maintain the general cleanliness of the shelter including keeping work space tidy, laundering of linens, and preparing space for food service, clean up and ensure all supplies are readily available.  Keep all programming areas clean and tidy, disinfecting furniture, remake resident rooms after discharge, adhere to health and safety requirements. Identify and respond to issues related to the building and mechanical systems.   Documents according to professional standards any significant interaction with residents, maintains appropriate documentation in case file and logs, completes incident reports, police reports, under age contact reports, child protection reports, safety plans and medical feedback forms.  Log and record medications and usage. Ensure information regarding service delivery is logged and recorded into the client information database by the end of each shift. Ensure safety and security of clients, guests, staff and property.   Participates in individual supervision meetings. Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan. Participate in all mandatory professional training provided by the Agency.       Relief Residential Counsellor:   This position is responsible for the daily care and therapeutic treatment of 9 adolescent young women with varying degrees of mental health disorders. This position also provides direct care as well as administrative and household functions of the residence.   Key Responsibilities:   Provides daily and household functioning routines, such as hygiene, attendance at school, work, medical, therapy appointments, shopping, menu planning and preparation, daily chores and settling in routines.                                          Manages specialized treatment plans for twelve residents to develop self-esteem. Provides individualized routines to address resident health care, promotes individual beliefs and values and provides on-going support to residents. Provides, dispenses and documents medications. Assists with emergency services, such as accompanying residents to the hospital. Monitors substance use and promotes safer sex practices. Promotes acceptance of disability or impairment.             Maintains therapeutic milieu by providing a home like atmosphere within the residence: crisis management, role modeling, and navigating peer dynamics, building self-esteem and creating a safe and positive environment.                                 Writes reports and other administrative tasks: serious occurrence and incident reports, daily logs, medical logs, missing person, etc. Orients new residents. Works with student placements.                                                                    Maintains the residence, including cleaning, maintenance tasks, garage removal, snow removal, fire drills and fire safety checks and other routine tasks associated with the care of the residence.                                                                 Provides school support, including contact with TDSB staff, supervises homework, attends parent-teacher interviews. Researches and connects residents with school programs and tutoring and assists with applications, e.g. OSAP.    Provides job and volunteer placement support for residents, including writing resumes and letters, role playing interviews, connecting with job resources and problem solving with employers and co-workers.                              Plans and facilitates therapeutic evening and weekend programs, such as sports activities, life skills, outings, games and other activities.                                   Communicates with service providers, including doctors and therapists, recreational workers, teachers and counselors, clergy, lawyers, case workers and governmental service providers.                                                        Provides family support through in-person and phone contact with parents, informal counseling, treatment updates and recommending services and supports.             Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan.   Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.  
EDUCATION:  Degree / Diploma in Child and Youth Worker, Diploma in Social Services Worker or a combination of directly related education and experience.  
EXPERIENCE:Minimum experience must include at least one field practicum placement as a front-line worker in a residential, housing, or shelter setting.Experience working with at-risk adolescents from a strength-based approach.  
REQUIRED SKILLS:  Ability to perform tasks involving physical activity, including lifting, bending and prolonged standing as well as the ability to be trained in CPI (Crisis Prevention Institute)/SMG techniques.Operating using an Anti-Black Racism lens is an asset.Sensitivity to and ability to work with a diverse client and staff group.Demonstrated ability to work within a staff team that provides for young women’s diverse needs and experience, including knowledge of diversity, inclusiveness and anti-oppressive practices and issues.Demonstrated ability to write clear and concise reports and required program paperwork. Excellent verbal and written communication skills.Excellent organizational and administrative skills.  Ability to multi-task and prioritize responsibilities.Effective interpersonal skills.Proven ability to access appropriate community resources for the resident and provide educational support. Sound knowledge of the issues facing homeless and street-involved youth. Sound knowledge of the City of Toronto Hostel Standards and all other applicable legislation (CFSA, YCJA, Mental Health Act, etc.)Strong professional network and knowledge of relevant community resourcesAbility to exercise professionalism and sound judgment in conflictual and stressful situationsAbility to work independently and effectively as part of a multi-disciplinary teamAbility to resolve issues with supervisors and co-workers in a manner that is respectful and cooperative in accordance with the agency culture and philosophy    
ADDITIONAL REQUIREMENTS:Must be able to obtain a Vulnerable Sector Check.Must be able to obtain appropriate medical clearances including up to date vaccinations and tuberculosis testing.Proficiency in French is an asset.Ability to work in pet-friendly shelter (Shelter only; Residence is pet-free).

COMPENSATION:  $19 per hour
APPLY IN WRITING –  please quote File #1206 in subject line  
CLOSING DATE:September 27th, 2021.

YouthLink values the diversity of people and communities and is committed to equity and inclusion.  As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities.  If you have a disability and require accessibility accommodations with the application process please contact

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.