Our accessibility policy

Serving all young people who seek YouthLink’s help well is our biggest goal. That means treating youth with and without disabilities, and their parents, alike as much as circumstances allow.

Our commitment

We want every person of every ability to experience our work at the same high standard. Also, to feel that we respect their dignity and independence as individuals. And to know that persons with disabilities receive service in the same way as others unless that’s simply not possible.
We want everyone to hear and see us taking their ability into account when we interact with them.
As important, we look for partners who are involved with our clients to meet these same standards.
That in a nutshell is our commitment.

It’s also the law!

From time to time, living out this commitment day to day needs some guidance. For that we look to the Accessibility for Ontarians with Disabilities Act, 2005. Also known asAODA,’ this law is an important resource to us. The Ontario government created it in order to ensure that people with disabilities across the province could physically get to, use, and benefit from the services they need and want.  The government has developed specific standards of accessibility under this law, which it enforces.

  • Click HERE or more information on the Access for Ontarians with Disabilities Act and its implementation.

Our commitment to following this law is set out specifically in our policy on accessibility laid out HERE. Read about our plan for bringing that policy to life for the youth and families of Scarborough HERE.

For the Introducing YouthLink page click HERE.

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.