Our privacy policy

By law, you have the right to control the information you share with an organization like ours. To protect and make use of that right, you must know a few things. Like, what are the reason(s) why information is collected in the first place? Or, what will you be asked by us? Or, who will get to see your answers, or hear about them, how and when?  And where is your information stored? And finally, if you don’t agree with our answers or treatment of your information, who of the higher-ups can you talk to work things out?
We want you to have this information as it relates to YouthLink. That’s the right thing to do but also, by giving you those answers upfront, we are again protecting your right to privacy.

Know your right to privacy.

Read our privacy policy. To see it in full, as approved by our Board of Directors, click HERE.

Ask about it.

If you find the words or ideas in our policy hard to wrap your head around, tell us that and what it is you are unsure of. Or just say you want it explained to you in simple language. Any staff member will be happy to walk you through it or will find you the best person in your case to do that.

Speak to the person in charge of our use of the policy.

Youthlink has a Privacy Officer whose job it is to stay on top of how the laws and practices concerning privacy are changing. She also keeps ours up-to-date with those changes.  Simply send an email asking that she contact you. To reach her, click HERE and send an email with the subject “Privacy request‘.
Your requests for support to understand this policy, like all other requests, will be kept in confidence by our staff. We also want you to know that there are no questions about this policy that are too big, too small or too unimportant to ask. If it’s a question or concern for you, it’s a priority for us to get you the information you need to feel comfortable. So please, take the time to know our privacy policy as it applies to you.

To return to the Introducing YouthLink page, click HERE.


Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.