Residential Counsellor – Job Post 1197

Based in Scarborough, YouthLink provides a range of mental health services proven to build resiliency & improve life outcomes for youth at risk.

Last year we reached out to more than 8700 young people and their families, helping youth to build connections with caring adults, develop their strengths, build new skills and pursue their goals for a more promising future. With the right support, guidance and opportunities, we believe that all youth can achieve their potential to succeed.

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DATE:  July 16, 2021
POSITION:  Residential Counsellor Permanent Full-time Bargaining Unit Position  
LOCATION:  YouthLink Residence – East Scarborough  
REPORTS TO:  Senior Manager, Residence & Co-operative Housing
DESCRIPTION:    This position is responsible for the daily care and therapeutic treatment of 9 adolescent young women with varying degrees of mental health disorders. This position also provides direct care and case management, as well as administrative and household functions of the residence. Key Responsibilities: Provides daily and household functioning routines, such as hygiene, attendance at school, work, medical, therapy appointments, shopping, menu planning and preparation, daily chores and settling in routines. Manages specialized treatment plans for twelve residents to develop self-esteem. Provides individualized routines to address resident health care, promotes individual beliefs and values and provides on-going support to residents. Provides case management progress reports internally and externally as required. Dispenses and documents medications. Assists with emergency services, such as accompanying residents to the hospital. Monitors substance use and promotes safer sex practices. Promotes acceptance of disability or impairment. Maintains therapeutic milieu by providing a home like atmosphere within the residence: crisis management, role modeling, and navigating peer dynamics, building self-esteem and creating a safe and positive environment. Writes reports and other administrative tasks: serious occurrence and incident reports, daily logs, medical logs, missing person, etc. Orients new residents. Works with student placements. Maintains the residence, including cleaning, maintenance tasks, garage removal, snow removal, fire drills and fire safety checks and other routine tasks associated with the care of the residence. Provides school support, including contact with TDSB staff, supervises homework, attends parent-teacher interviews. Researches and connects residents with school programs and tutoring and assists with applications, e.g. OSAP.Provides job and volunteer placement support for residents, including writing resumes and letters, role playing interviews, connecting with job resources and problem solving with employers and co-workers. Plans and facilitates therapeutic evening and weekend programs, such as sports activities, life skills, outings, games and other activities. Communicates with service providers, including doctors and therapists, recreational workers, teachers and counselors, clergy, lawyers, case workers and governmental service providers. Provides family support through in-person and phone contact with parents, informal counseling, treatment updates and recommending services and supports. Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan.Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.    
EDUCATION:  Undergraduate Degree in Social Work, Degree/ Diploma in Child and Youth Worker or a combination of directly related education and experience.  
EXPERIENCE:Minimum two years’ experience working in residential treatment.Experience working with at-risk adolescent females from a strength-based approach.  
REQUIRED SKILLS:  Ability to perform tasks involving physical activity, including lifting, bending and prolonged standing as well as the ability to be trained in CPI (Crisis Prevention Institute) techniques.Operating using an Anti-Black Racism lens is an asset.Ability to work within a staff team that provides for young women’s diverse needs and experience, including knowledge of diversity issues.Demonstrated ability to write clear and concise clinical reports in a scheduled timeframe including maintaining complete and confidential case records and required program paperwork.Excellent verbal and written communication skills.Excellent organizational and administrative skills.  Ability to multi-task and prioritize responsibilities.Effective interpersonal skills.Proven ability to case manage and access appropriate community resources for the resident and provide educational support.  
ADDITIONAL REQUIREMENTS:Must be able to obtain a Vulnerable Sector Check.Must be able to obtain appropriate medical clearances including up to date vaccinations and tuberculosis testing.Proficiency in French is an asset.

HOURS OF WORK:  40 hours per week.This position involves shift work including evenings and weekends.  
SALARY:  $ 54,692 – $60,482 (to be pro-rated based on hours worked)  
APPLY IN WRITING – please quote File #1197 in subject line  
CLOSING DATE:  July 31, 2021

YouthLink values the diversity of people and communities and is committed to equity and inclusion.  As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process please contact

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.