You are in a crisis if the situation you are facing is:

  1. Serious,
  2. Unexpected, and
  3. Threatens you, those around you or both with death, physical or emotional injury and/or property damage.

If that’s what you’re facing, take action now to remove yourself and others from the situation. Seconds can make the difference between catastrophe and recovery.

If that’s not the situation you’re in, and you want immediate and confidential crisis support, here’s who can respond. Click on any one name below to be taken to its website, or call the number listed.


Youthdale Crisis Line

At any time call: 416-363-9990
24/7 telephone support to anyone experiencing or worried about the immediate safety and mental health of a child or youth in Ontario

Toronto Distress Centres

At any time call: 416-408-4357
24/7 telephone support to those experiencing emotional distress or in need of crisis intervention and/or suicide prevention

Kids Help Phone

At any time call: 1-800-668-6868 
For online chat from Wednesday to Sunday between 6pm and 2am, click HERE.
National referral and information services for children, youth and young adults

LGBT Youth Line

Sunday to Friday, 4-9:30pm, call: 416-962-9688
Peer support phone line for lesbian, gay, bisexual, transgender, transsexual, 2-spirited, queer and questioning youth.

Gerstein Crisis Centre 

At any time call: 416-929-5200
Crisis services for Toronto and York.

For Our service options page please click HERE.


Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.