Our service options

Our service to you begins right here and now by giving you the information you are looking for and will need. So let’s start at the very beginning. If in the end, we haven’t succeeded and you still have questions, call us or send us an email.

What you won’t need, and will need, to be served by us

You WON’T need to pay us anything. All of our services are free to you, thanks to the financial support we receive from many caring people.
You WON’T need to show us a health card or other ID. You will need to fill out a simple form the first time we see you.

  • One exception to this is our Pathways to Education program. For that, you must live in one of the eligible buildings in the Eglinton East-Markham-Kingston Road area of Scarborough Village. To see the list of buildings click HEREFurthermore, upon registering, you will have to show us proof that you live in one of those buildings.
  • The other exception is our Tyler McGill Music Scholarship ProgramFor this, you will have to fill out an application form and provide a letter of reference.

Finally, you WILL need to go to one of our locations in Scarborough. Be sure to check below, the service webpage, or our Contact Us page to find the correct location. If after doing that you’re still unsure of where to go, call ior email us.
Also, all of our locations are near TTC stops. In the case of some services, we will provide youth with a bus token to use following a visit with us.

What you can expect once inside any of our locations

You will be respected, whatever your race, culture, ethnicity, language, gender identity, sexual orientation, religion or income. We value diversity at YouthLink as seen, by way of example, by the broad representation of our community among our staff, volunteers, and Board of Directors.
Our locations are all barrier-free so you can move easily through our spaces.
You can talk to any one of our staff openly and without fear. We will listen carefully and will not judge you for what you have to say. We want to hear what is on your mind.

Here’s generally what happens during your time with a staff member

Whatever brings you to YouthLink, here is generally how any of our employees will interact with you.

  • (S)he will inform you of what you can expect from YouthLink at every step of the way that you take with us.
  • (S)he’ll ask you to participate in the planning and decision making about any steps that affect you.
  • Whatever your reason for coming to see us, (s)he’ll focus on your strengths, what you can do or wish to do, and how to build those strengths. This approach will get you through the tough spots now and in your life. It’s give the chance to really explore your potential. It will also make it easier for you to make choices that you see as right for your future.
  • (S)he’ll want you to tell us how to serve you well. Once we know that, we’ll all do our best to meet your needs because we know each person has unique experience and circumstances. We try to be as flexible and responsive as our resources and policies allow.

If you require a service that we don’t offer, (s)he’ll refer you to a partner organization or professional that does. (s)he’ll also help you connect with them so you can continue on to this other organization with as little interruption as possible.
Finally, at any time, you can use our complaints procedure if you have any concerns about our services or our staff.

Build on your strengths. Build for the future.   


Service options for youth


What’s Up Walk-In counselling clinic

For youth up to age 24 and for parents, guardians, and caregivers of youth who are seeking immediate support for whatever is on their mind. Available at our 636 Kennedy Road location during special weekday hours > Read more

Ongoing counselling service

For youth 12-21 years of age seeking to explore and manage difficult issues. Available at our 636 Kennedy Road location by weekday appointment. >Read more


On referral. Please contact our office for more information.

Youth Advocating Anti-Homophobia Awareness (YAAHA) group

YAAHA was created by LGBTQ2 youth for LGBTQ2 youth,  13 to 24, who identify along gender or sexual diversity spectrums and seek an inclusive, affirming drop-in group.
For more information contact Melodie at
In the meantime, if you would like some LGBTQ2 resources >  let us connect you!

Pathways to Education – Scarborough Village program

For high school students living in specific Scarborough Village apartment buildings, seeking help for completing high school successfully and continuing on to college or university. Available at our 3545 Kingston Road site. The program runs for the entire period of each enrollee’s high school years. > Read more

Tyler McGill Music Scholarship Program

For youth 12 to 24 seeking introductory music lessons and performance experiences. Available at our  747 Warden Avenue location on Saturdays from 11 am to 2 pm through the school year.>Read more

Youth co-op housing program

For youth 16-21 who are need supportive, safe, affordable housing while gaining life skills for independent living from an in-home mentor. Available at confidential locations in Scarborough and East Toronto on referral from a youth-serving professional or agency or by direct application to YouthLink. >Read more

Youth residential treatment home and program

For young women,  14 to 18, who identify with their birth sex as well as for those young people who are gender independent, fluid or trans-identified and identify as female. Residents receive intensive live-in support away from their family, foster family or group home, in order to establish wellness and develop life-skills through training. Up to 9 youth can be housed at one time. Available at a confidential location in Scarborough on referral from the Centralized Access For Residential Services (CARS).  Residency can be for up to 4 years depending on the age at admission, to age 18. > Read more

Coming in 2018: Transitional home in Scarborough for youth who are homeless

Check back here for details in Fall, 2018.

Service options for parenting and family support


What’s Up Walk-In counseling clinic

For parents, guardians, and caregivers of youth who are seeking immediate support for whatever is on their mind. Available at our 636 Kennedy Road location during special weekday hours > Read more

Positive Parenting Program (Triple P)

Join this program to build your understanding and skills for supporting your youth’s development. You’ll gain the necessary know-how to create and maintain a healthy home life. You will gain information for connecting with other community services. You’ll also meet other parents facing situations like yours. > Read more

Wraparound program

If your family has many needs, this program will put you in charge of your lives. You’ll work with our staff on a plan to help you achieve your goals. To qualify you must be referred through child welfare services. > Read more

Support services to families of youth who have an intellectual disability

If you are the parent or caregiver of a youth with an intellectual disability, and looking for an individual as well as group support, this is the YouthLink service for you. Our Family Support Workers can help you link to the right community services. They’ll also involve you in the monthly parent support groups they lead. > Read more

Service options in our community


Youth Outreach Worker program

For youth who are struggling with issues and seeking help out in the community  (not at our locations) to overcome barriers that they may face with education, employment, housing or the courts.  Our youth workers connect individually with you, listen to your concerns and hopes for the future. With your agreement, they will connect you to services or programs that can help them to achieve your goals.

Services in Scarborough schools

Specialized groups for students whose social behaviour is interfering with their academic success.  Groups address self-esteem, positive social skills and anger management…> Read more

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.