So what’s up with you?

What’s up? Walk-In is a FREE counselling service for youth to age 24 and their families across Toronto. It can help with issues like depression, bullying, sexual identity, behavioural concerns …or anything else that’s on your mind. In addition to English, our counsellors at YouthLink speak Arabic, Mandarin, Cantonese, Urdu, Hindi, Armenian and French.
Come to the clinic if you want to learn how to deal with stress or how to stay positive and balance your emotions.
Or if you want to know the best ways to deal with a family conflict, or how to talk about positive relationships.
Or how to study for test.
Or if you just need to talk to some one.
You are welcome to come to this counselling clinic on your own, with a friend or family member. The most important thing is that you come.

Some of the reasons parents or caregivers of teens come to our walk-in clinic is because they are: 

  • Constantly arguing with their teen or not talking at all together.
  • Concerned that their youth is struggling with school, maybe even skipping classes.
  • Wondering if their youth is using or abusing alcohol or drugs.
  • Worried that their youth is cutting him or herself.

There are of course other reasons for coming in, as each family is unique and has its own set of circumstances. 

Here’s how it works.



Decide on when to come to our office. The clinic is open during these times during the week:

Monday 10am -6 pm 

Tuesday 12 – 8pm 

Wednesday 12-8pm 

Thursday 2 – 6pm 

Friday – CLOSED 

Starting Saturday, November 6th, WUWI clinic will be open 10am-2pm (Appointments are booked Thursdays & Fridays)

Sometimes we have to close the walk-in clinic or adjust the hours due to unforeseen circumstances. Before leaving, check our calendar to ensure the clinic is operating on the day and at the time that you wish to come. Be sure to take into account the timing of that last session, and that there may be people already waiting to see a counsellor the by time you arrive. To see our calendar, click HERE


On arrival at our office, you’ll speak to our receptionist first. Just say: “I’m here for the clinic.” or “I’m here to speak to a counsellor and I don’t have an appointment.” Our receptionist will ask you if this your first visit with us.

  • If you answer ‘yes’, you’ll be asked to fill out a form. In the meantime she’ll add your name to the wait list of of people who wish to speak to a counsellor that day.
  • Otherwise our receptionist will take your first name and add it to the wait list.
  • While you wait, feel free to have a hot drink, watch TV, use our computers or read.



You’ll see a counsellor as soon as one becomes free, and it’s your turn. He or she will take you the rest of the way through the process, which can take up to 1 hour. If that’s not enough, you can come back, or join another program either at YouthLink or elsewhere. At the end of your session you and the counsellor can discuss what is appropriate for you. 

Don’t delay!

We have helped tens of thousands of young people over the years. Some come on their own, some come with friends, and still others come with a parent, a relative or another person who is close to them. Whatever you decide, the sooner we see or hear from you the sooner you can get on a path to solving whatever is on your mind. 

For Our service options page please click HERE.


Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.