Shelter Youth Worker – Overnight Weekends – Job Post 1191

Based in Scarborough, YouthLink provides a range of mental health services proven to build resiliency & improve life outcomes for youth at risk.

Last year we reached out to more than 8,700 young people and their families, helping youth to build connections with caring adults, develop their strengths, build new skills and pursue their goals for a more promising future. With the right support, guidance and opportunities, we believe that all youth can achieve their potential to succeed.

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DATE:  June 15, 2021
POSITION:  Shelter Youth Worker – Overnight Weekends Youth Transitional Housing and Shelter Program Permanent, Part-time (14 hours/ week) Bargaining Unit Position  
LOCATION:  747 Warden Avenue, Scarborough, ON M1L 4A8  
REPORTS TO:  Manager, Youth Transitional Housing and Shelter Program  
DESCRIPTION:The Overnight Youth Worker is required to remain awake throughout the overnight shift to supervise and assist residents within agency policies, procedures and practices to assess their needs. Overnight Youth workers will be expected to model a collaborative, cooperative approach focused on the personal, social, cultural and educational development of the residents. Staff will be expected to practice within a framework that is a strengths-based relationship-based philosophy of care and a belief in the resilience of youth.     Key Responsibilities:   Intake and reception function on a 24-hour basis; admit and discharge as required. Facilitate intake and triage processes for clients. Make necessary referrals to case management services or external services; store and properly document belongings of clients who have booked out or been discharged; monitoring building to ensure safety, management of external environment, completing building and bed checks and searches, if required.   Supervise bedtime and morning routine activities of all residents, arrange for wake up calls for residents who request them; development of temporary case plan based on identified needs, responds to crisis intervention in situations of medical/physical emergencies and for youth who have experienced trauma. Ensures warm welcome of residents, conduct intake interview of potential residents for emergency shelter, orient new residents and redirect admissions, when appropriate. Assess and address the immediate needs of the resident, orientation to shelter rules and expectations. Ensure that all administrative duties are completed and entered into the database at time of intake.    Ensures the safety and well-being of resident.  Manage crisis intervention, respond to crisis situations following appropriate procedures, ensures debrief process for youth.  Addresses behavior issues on the spot and consults with team and on-call manager if need be.  Ensures that staff acts in accordance with the Emergency Preparedness and Business Continuity Plan. Work safely in compliance with the Occupational Health and Safety Act and the Agency Health and Safety Manual.   Maintain the cleanliness of the program area. Assists and maintains the general cleanliness of the shelter including keeping work space tidy, laundering of linens, and preparing space for morning food service, clean up and ensures all supplies are readily available.  Keeps all programming areas clean and tidy, disinfecting furniture, remakes resident rooms after discharge, adhere to health and safety requirements. Identifies and respond to issues related to the building and mechanical systems.   Documents according to professional standards any significant interaction with residents, maintains appropriate documentation in case file and logs, completes incident reports, police reports, under age contact reports, child protection reports, safety plans and medical feedback forms.  Logs and records medications and usage. Ensures information regarding service delivery is logged and recorded into the client information database by the end of each shift. Ensure safety and security of clients, guests, staff and property.   Participates in individual supervision meetings, team meetings, case conferences, workshops and committees as required. Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan. Participates in all mandatory professional training provided by the Agency.   Represents the Agency in a professional manner when dealing with families, external professionals, general public and community partners.   Promotes an environment of inclusion that promotes equity and respects diversity.   Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink
EDUCATION:  Diploma in Child and Youth Worker or Social Service Worker Diploma or a combination of directly related education and experience.  
EXPERIENCE:Minimum of 2 years’ experience as a front-line worker, preferably in a residential, housing, outreach, or shelter setting.
  ADDITIONAL REQUIREMENTS:    Valid First Aid / CPR certificationValid CPI/SMG certification Operating using an Anti-Black Racism lens is an asset.Police Vulnerable Sector Check required.Medical clearance including up to date vaccination and tuberculosis testing required.Demonstrates a commitment to inclusiveness diversity and anti-oppressive practices Demonstrated leadership skills Knowledge of adolescent developmental theory and specific issues related to street youthUnderstanding of the complex issues facing our clientsAppreciation of the importance of engaging youth and families from a strengths-based relationship-based approachSensitivity to and ability to work with a diverse client and staff groupSound knowledge of the issues facing homeless and street-involved youth. Sound knowledge of the City of Toronto Hostel Standards and all other applicable legislation (CFSA, YCJA, Mental Health Act, etc.)Strong professional network and knowledge of relevant community resourcesAbility to exercise professionalism and sound judgment in conflictual and stressful situationsAbility to work independently and effectively as part of a multi-disciplinary teamAbility to resolve issues with supervisors and co-workers in a manner that is respectful and cooperative in accordance with the agency culture and philosophyExcellent interpersonal and conflict resolution skillsStrong administrative and organizational skillsCompletion of required suicide prevention and intervention trainingFlexible person, team player who has strong organizational skills, time management skills, the ability to multi-task, shift priorities, handle interruptions and meet deadlinesStrong written and verbal communication skills. Ability to communicate in both official languages and/or other languages is a definite assetAbility and discretion to deal tactfully with different clientele who can at times be difficult/ aggressive  Demonstrated proficiency in the range of Microsoft Office products (intermediate Word, Outlook, Excel, PowerPoint) and internet mandatory.  Proficient and accurate keyboard skills.Ability and discretion to maintain sometimes delicate and confidential information.Attention to details and high level of accuracyBe available for in-service training. Ability to work in a Pet Friendly Shelter.

14 hours per week.   Regular hours includes Saturdays 11:30pm – 7:30am.                              AND Sundays 11:30pm – 7:30am.  
SALARY:$46,298 – 52,450 (to be pro-rated based on hours worked)  
APPLY – Please quote File #1191 in the subject line.  
CLOSING DATE:July 13, 2021

YouthLink values the diversity of people and communities and is committed to equity and inclusion.  As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact

Due to the current COVID-19 pandemic, our What’s Up Walk-In services are now being offered online through video-conferencing. We know this is a stressful time for everyone, and we want you to be able to continue to access our counsellors and clinicians in a safe and secure way so we are now offering you online video-conferencing counselling and support.


Our E-Counselling What’s Up Walk-In service will be open Monday – Friday until further notice. If you would be interested in booking one of our daily video-conferencing appointments for a counselling or support session with a clinician, call 416-967-1773 extension 222 and you will be connected to our Intake department. E-Counselling and support is also available for many of our other programs. Intake staff can provide you with more information if you are interested.


Although many of our staff are temporarily working off-site, all of our housing and residential programs continue to operate as usual.